Does products of Ephemere are alcohol-based perfume?

  • Ephemere Parfum is an alcohol-based product.

Does products of Ephemere have quality certification?

  • Products of Ephemere are Thailand FDA-Approval product as well as made under IFRA Certified requirements.

Do we ship internationally?

  • Yes, we ship our products internationally; however, within the territories where alcohol-based products can be shipped to.

What are the methods of delivery?

  • Standard Delivery via Thailand Post service or
  • Express Delivery via Thailand Post EMS service or Kerry Delivery
  • LineMan (available only for Bangkok, Thailand)

What are the methods of payment?

  • We accepted VISA, MASTERCARD credit card payment via Paypal.
  • We also accept bank transfer; however, this option is available only for domestic purchase.

What are return/refund policies of order(s)?

  • We only accept a return of any order; reason being the fault of product quality. We will be responsible for any incurred expenses regarding return of the product.
  • With the return product, you will receive a store credit and it cannot be exchanged to cash.
  • We do accept exchange of product only within the same categories (product line and price point)

Can a cancellation be done once the order has been made?

  • If you wish to cancel your order, it has to be done before the order has been confirmed. Otherwise, the order ‘cannot’ be cancelled.

Can you make a change to a shipping address after the order has been confirmed?

  • An adjustment to order that has been confirmed cannot be made. Please make sure that the shipping address you provide are correct to avoid any lost of the product during delivery.
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